Tripsta’s MoneyBack Guarantee is governed by the Terms and Conditions set forth below. Non-conformity with our Terms and Conditions gives us the right to not cover the claim, partially or entirely.
I. The following words or phrases have the meaning shown below wherever they appear in bold in this document.
Illness – A sudden incident where treatment is essential in order to maintain life and/or to provide alleviation from pain, suffering or lesions.
Accidental Injury – Bodily injury that is caused exclusively from violent, accidental and by external and visible means and constitutes the exclusive cause of death or permanent, total or partial disability.
You/Your/Yourself – The ticket holder who has purchased MoneyBack Guarantee for cancellation protection from us.
Doctor – A qualified medical practitioner registered with a recognized professional body. A doctor cannot be yourself or a member of your immediate family.
Immediate family – Your husband, wife, registered partner (if the legislation of your host country or state treats registered partnerships as equivalent to marriage), brother or sister, parent or parent-in-law, your (or your spouse’s) children.
Normal Pregnancy – Symptoms which normally accompany pregnancy (including multiple pregnancy) and which are generally of a minor and/or temporary nature (e.g. morning sickness, fatigue, etc.) and do not present a medical hazard to the mother or baby.
Pre-existing medical condition – Any disease, illness or injury (whether diagnosed or not) already occurring on the date of booking.
Ticket – An authorized ticket that was purchased from us.
We/Us/Our – The travel agency operating the website www.tripsta.com.au, whose identification data appears in the website’s general Terms and Conditions.
Incident – The sudden illness or accidental injury or death (as defined above) caused to you or a member of your immediate family.
Claim: Any sudden, accidental, unforeseen act that is not intended by you and/or your immediate family and whose damaging consequences are covered by MoneyBack Guarantee policy which may entitle you or your immediate family (depending on the case) to the refund of your ticket.
a) You must:
i) Not be aware of any material fact, matter or circumstance that would cause you to file a claim, at the time MoneyBack Guarantee is purchased.
ii) Take all reasonable precautions to prevent any claim from being made.
b) Unless we agree otherwise:
i) The language of the documents and all communications relating to your claim will be in English.
ii) All cases, which may arise regarding MoneyBack Guarantee and the repayment in accordance with these Terms and Conditions, including negotiation and performance, shall be governed by Greek law, and all parties (you and we) agree to submit to the exclusive jurisdiction of the courts of Greece.
MoneyBack Guarantee only applies to the booking that such coverage has been purchased for and is in effect from the time the purchase is made (and the corresponding fee has been paid) and expires upon completion of check-in at the first point of departure.
a) MoneyBack Guarantee is only valid when the fee for the service has been paid and your booking has been ticketed.
b) MoneyBack Guarantee applies only if a valid medical certificate can be produced for the relevant travel date and when an immediate family relationship is documented.
a) MoneyBack Guarantee gives you the right to a refund of the ticket you have paid for, but not used, in the event of acute and serious illness, sudden accidental injury or sudden death occurring to you or a member of your immediate family, which prevents or makes it unreasonable for you to carry out your trip.
b) We will refund the cost of your ticket if you are unable to carry out your trip due to the circumstances outlined below:
The above service is offered: (i) in the case of accidental injury for all ages, and (ii) in the case of sudden illness only if you or your immediate family member is under the age of 70 years old.
Cancellation as a result of serious complications due to pregnancy, which occur before the 36th week of a pregnancy, is covered.
c) If there is more than one cause for the claim, the first of the causes that are produced and justified shall be used as the cause.
d) MoneyBack Guarantee covers only the purchase price of the ticket including the service fee, luggage and seat charges.
e) MoneyBack Guarantee does not cover supplementary purchases, such as hotels, car rental, etc
We will not provide a refund when:
We will not pay:
You must file your claim by sending an email to email@example.com with a summary of the incident and all the documents that evidence the cause of cancellation attached. You may also call our passenger service center to receive instructions for the refund procedure. All claims must be filed within 30 days after the travel date.
a) It is a necessary and essential requirement for you to be entitled to the refund to provide us documents that evidence the cause for the trip to be cancelled and the relevant documentation related thereto.
b) Depending on the nature of your claim, you have to provide at your own expense the following:
c) If the cancellation is due to an incident suffered by an immediate family member, a document that evidences the relationship between you and said family member must be presented (a certificate of birth/family affiliation for each of the parties involved).
d) All documents must be received within 30 days of the claim being filed with us.
a) The refund shall be made within 30 days of confirmed receipt of full and satisfactory proof of our obligation for repayment in accordance with these Terms and Conditions.
b) The refund will be made to the credit card number that was used to purchase MoneyBack Guarantee. If MoneyBack Guarantee was purchased by other means of payment, you will be instructed to provide us with valid bank account details to complete the refund.
You are entitled to cancel MoneyBack Guarantee within 14 days from the date of purchase, provided that your departure date is at least 14 days away. The refund usually takes up to 15 working days following the cancellation date to be processed. Due to bank procedures, it may take an additional 7-10 days before appearing on your bank statement. You can cancel your MoneyBack Guarantee by contacting our passenger service team.